Frequently asked questions

Hamia Business Model replies to your customers automatically across every channel you connect, from WhatsApp and Instagram to Telegram and your website chat widget. It answers questions, shares prices, takes orders, sends invoices, and books appointments around the clock. When a conversation needs a real person, it hands off to you seamlessly, with no interruption to the customer.

Hamia Business Model supports WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, and your website chat widget today, with email and phone call support coming soon. It also posts content and replies to comments on Instagram, Facebook, and TikTok on your behalf.

Yes. You can take over any conversation at any time, or pause automatic replies for one specific customer without affecting anyone else. The switch is invisible to the customer. From their side, the conversation just continues.

Yes. Hamia Business Model responds in whatever language your customer writes in, automatically, with no separate translation step or setup required.

Plans start from $29 per month for a single platform. See the full pricing page for every plan and exactly what's included.

A conversation is one customer thread, no matter how many messages it takes to resolve. You're never billed per message. Every plan includes a set number of conversations per month, and higher tiers include more. On plans marketed as unlimited, usage is backed by a fair use policy, so genuine business use is never capped without warning.

We accept major cards, including Visa and Mastercard. Nigerian and Ghanaian businesses and teachers are paid through Paystack, other African countries through Flutterwave, with more payment options rolling out for the rest of the world.

Use the Get Started button on the homepage and tell us what you're here for. Running a business takes you straight into choosing a Hamia Business Model plan and setting up your assistant. Teaching or learning takes you into Hamia Education Model's own sign up. Either way, setup takes a few minutes and you're up and running the same day.

You can reach our support team through the contact page any time. Enterprise Hamia Business Model plans include dedicated support as part of the plan.